Frequently Asked Questions

1. Is this product in stock, and when will it ship?

Selected standard models may be available for immediate shipment. Customized products require additional production time. Please contact our customer service team to confirm availability and lead time before placing your order.

2. Is the displayed price the final price?

The displayed price is for reference only. The final price may vary depending on the model, size, specifications, finish, customization requirements, and order quantity. Please contact us for an accurate quotation.

3. Do you offer customization?

Yes. We support customization of sizes, colors, surface finishes, lighting options, logos, and packaging. Available options and minimum order quantities vary by product. Please contact us for details.

4. Will this product fit my door?

Compatibility depends on the door material, thickness, dimensions, mounting holes, and installation method. We recommend sending us photos, measurements, or technical drawings of your door before ordering.

5. Are mounting accessories and installation support included?

Included accessories vary by product and configuration. Installation instructions, dimensional drawings, cutout templates, and basic technical support may be provided where applicable. Please contact us to confirm the exact package contents.

6. What are your shipping and after-sales policies?

We support domestic and international shipping. Upon delivery, please inspect the package and products promptly. If there is any shipping damage, missing item, or quality issue, please retain the original packaging and provide clear photos or an unboxing video so our customer service team can assist you.

For product specifications, pricing, stock availability, lead times, customization, shipping, or after-sales support, please contact our customer service team.